سياسة الاستبدال و الاسترجاع

Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to request an exchange of the product presented to him by the store within three working days following the date of receipt of the product, and he has no right to request an exchange after the three days have passed. 2- The condition for exchanging the product is that the product is in good condition and that the consumer has not used the product or benefited from it, and the store has the right to inspect the product before exchanging it to ensure its safety. The consumer bears the cost of shipping if he wants to exchange the product, and in international exchanges, the consumer bears all shipping costs and delivering the product to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer is not entitled to exchange the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, excluding products that have a defect or that violated the specifications set by the consumer. 4- If a defect appears in the product due to the consumer’s misuse. Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to request a return of the product presented to him by the store within three days following the date of receipt of the product, and he has no right to do so after the three days have passed. The amount cannot be refunded in cash or through transfer; instead, the amount remains as a credit for the consumer with the store unless it is proven that the product received by the consumer differs for any reason from what is displayed on the website. In this case, the amount will be refunded to the consumer. 2- The condition for returning the product is that the product is in good condition and that the consumer has not used the product or benefited from it, and the store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs of the return process, and in the case of international returns, the consumer bears all shipping costs and delivering the product to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer is not entitled to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, excluding products that have a defect or that violated the specifications set by the consumer. 2- If a defect appears in the product due to the consumer’s misuse.